Terms of Sale

In this policy, “us”, “we”, or “our” means Water Wally, operators of this website.

These terms of use govern your use of and access to this website.

We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

These terms were last updated in March 2021.

 

Purchasing Online

Minimum age and legal capacity

Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

Accuracy of product description

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in entry of information.
  • Incorrect information provided to us by suppliers or distributors.
  • Failure of suppliers or distributors to supply updated information to us.

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

Payment

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

Prices and taxes

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST if applicable to the product, and in Australian Dollars.

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

Return policy

According to Australian Consumer Law, If a product is purchased from this website which satisfies one or more of the following cases we will gladly arrange a refund or replacement of the effected part:

  • Component is proven to be faulty within the warranty period.
  • Product does not match its description as provided when sold.
  • Product received is not the product ordered.
  • Product or component proven to have been damaged in transit.

Unused product may be returned at the buyer’s risk and cost during the 30 day cooling off period (plus 5 days for delivery) less a 20% restocking fee if the product is in original condition. If the product is in less than original condition, Water Wally reserves the right to reduce the amount of the refund.

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Warranty

Water Wally is to furnish new parts to a customer whose goods fail within the allotted warranty period for the particular component, provided that our inspection shows that such failure is due to defective material or workmanship. Any part supplied is warranted for the balance of the original warranty period.

The warranty period for a part begins from the date the original product was dispatch (plus 5 day additional days for transportation).

Warranty periods and details for each product is listed in the individual product details displayed on this website. If a warranty details of a product is not shown on this website, please contact us at sales@waterwally.com.au for details.

Tax invoice

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

Security

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

Limitation of liability

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.

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